Ajman has achieved a significant milestone by becoming the first government entity in the UAE to renew a trade licence through the use of agentic artificial intelligence. This development marks a crucial step in the UAE’s ongoing efforts towards digital transformation. The innovative system, crafted by the Department of Digital Ajman, streamlines the licence renewal process by automating tasks such as determining customer needs, arranging necessary approvals, and handling procedures across various government departments, all with minimal human involvement.
The initial phase of this groundbreaking initiative targets the renewal of trade licences via Ajman’s Department of Economic Development. Customers benefit from automatic notifications ahead of their licence expiry, allowing them to effortlessly complete the renewal process through the AjmanOne government app. In cases where a commercial lease renewal is necessary, the system efficiently collaborates with the Ajman Municipality and Planning Department to finalize the licence renewal automatically.
This initiative aligns with the UAE’s broader strategy to integrate AI more extensively into public services. The federal government has set an ambitious goal to have AI agents deliver half of all government services within the next two years. This transition not only aims to enhance service delivery but also involves training thousands of public sector employees in advanced AI technologies, ensuring that the workforce is well-equipped to manage and innovate with these new tools.
Ajman’s pioneering move in adopting AI for trade licence renewals exemplifies the UAE’s commitment to leveraging technology to improve efficiency and service quality. By reducing the dependency on human intervention, the system not only expedites the process but also minimizes the potential for error, offering a seamless experience for users. This technological advancement is expected to set a benchmark for other government departments across the UAE, encouraging further adoption of AI-driven solutions.